What are all the files and directories in my home
directory?
/cgi-bin This is
where you would place your Perl/CGI scripts as well as any compiled
executable
such as an *.exe, *.com or *.dll file.
/chat
Volano
chat; you must customize the chat.htm file for your domain.
/db
This
is where you would place your Microsoft Access, FoxPro or Visual FoxPro database
files.
/examples This is
examples of some asp scripts.
/images
This is where you would
place your images.
/stats
This is where you can view your web site
statistics
default.htm
This is the default under construction document for your
website.
Return To Top
How do I run my own
ASP or CGI programs?
Simply copy your custom CGI or ASP files
into your website using any FTP program or Microsoft FrontPage. The
typical path for Perl/CGI scripts is \cgi-bin, while ASP files are
typically placed throughout the website content. The NT path for perl is # !
c:\perl\bin\perl.exe Return
To Top
How do I use AspQMail or other installed server components?
AspQMail has been installed and registered
on the server so that you can call it from any ASP you write. The direct
path is not needed. This is true for any of the pre-installed
components. Please read the documentation provided with the component you
wish to use for it's specific methods and properties. Pre-installed
components include the response object, file system object AspQMail. Return To Top
The process by which files are transferred to the web server is called "FTP" (File Transfer Protocol). You have unlimited access via FTP 24 hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.
Online services which offer an Internet gateway, such as AOL, CompuServe, and Prodigy may have a built-in FTP interface. If you have a PPP Internet account, you need an FTP program.
If you are using FrontPage, you must create your new web on the "localhost" system. This is accomplished by selecting "create new web," and then entering "localhost" in the line where it asks for the web location. Once you have completed your web on your computer, you can then select the "publish web" option from the file menu in FrontPage Explorer. You will be prompted for your IP address and web name and then it will send it to our servers. Please note that you will be prompted for a user ID and password, and depending on your system configuration it may be the one that we issued you or it may be the one that you entered when you first installed FrontPage. If one does not work, then simply try the other. If you have forgotten what that password was, then you will need to reinstall FrontPage and select a new one.
NOTE: If you are using FrontPage, you should NEVER
use regular FTP to upload your files. This can damage the extensions. Stick with
one or the other all the time. Instructions for using FrontPage are at the
bottom of this page.
For instructions for the most popular FTP client software for both PC and Macintosh users, see the instructions to follow. Return To Top
The following information is contained within your account activation notice and is needed to connect you to your website via FTP:
USERID
PASSWORD
FTP
HOSTNAME
Each time you run WS_FTP the Session Profile window
will be displayed. A profile contains the information needed to connect to your
website. Creating a profile now will eliminate the need for you to configure the
software each time you wish to connect to the web server via FTP. To create a
profile, click the "New" button and enter a generic profile name at the top of
the Session Profile window, such as "My Website." Next, enter your Host
Name/Address (yourdomain.com), User ID (yourdomain), and Password for your
website as illustrated in Figure 1A.
Figure 1A
Next you need to click "OK" to continue. This will
connect you to the webserver, where you will connect directly to the root
("home") directory of your account. WS_FTP will display a split screen where
files on the left-hand side are within your own computer. You will see several
folders on the right-hand side such as _private, _vti_log
(Frontpage extensions) cgi-bin, db (for database files)
, chat (if chat room is installed optional ), examples
(examples of ASP scripts ), images, Merchant (if you
have Miva Merchant shopping cart installed) and stats (Webtrends website
statistics). you will also see a file named Default.htm which is the home
page of your web site. These are landmarks suggesting a successful connection to
your website, as illustrated in Figure 1B.
Figure 1B
This is where all your files will be uploaded or downloaded, and/or you will create subdirectories. To make your home page load automatically, name the HTML document "default.htm" in lowercase and upload it to the directory of your account. To upload a file or files, simply highlight the file(s) on the left and click the right arrow button (->) in the center of the window. Be sure to upload HTML documents and scripts in ASCII mode and images in Binary mode. To transfer a file to a subdirectory, double-click the appropriate subdirectory to open it before transferring the desired file(s). To create a new directory, click on the MkDir button when you are inside the root directory or subdirectory.
As soon as a file is uploaded to the web server, it is available for all to see. If, after uploading a file, you are still unable to see the updated file via Netscape, try hitting the "Refresh" or "Reload" button. If that fails, you need to clear both disk and browser cache. This function can be found by selecting Options>Network Preferences in Netscape. Remember that you must first be connected to the Internet through your local Internet service provider in order to connect to the web server.
If chat is installed you will need to update the chat.htm file. You will be prompted on your first access to the chat page with instuctions. If Miva Merchant is installed you should download their manual from http://www.miva.com/ . It comes with an easy -to-use web based control panel so you may easily manage your storefronts.
The following information is contained within your account activation notice and is needed to connect to your web site via FTP:
USERID
PASSWORD
FTP
HOSTNAME
The hostname tells your FTP software to connect to the web server upon which your web site resides.
Each time you run Fetch, the New Connection... window
will be displayed. A profile contains the information needed to connect to your
web site. Creating a profile now will eliminate the need for you to configure
the software each time you wish to connect to the web server via FTP. To create
a new profile, select "New Connection..." from the File menu. Next, enter the
Host (yourdomain.com), User ID (yourdomain), and password for your web site as
illustrated in Figure 2A.
Figure 2A
Don't worry about the Directory option right now. When you have your Host, User ID, and Password entered, click on the OK button.
The next window which will pop up will look virtually
the same as Figure 2B, except that yourdomain will be in the popup
window.
Figure 2B
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To Top
Bookmarking the Connection
You should take the time, now that you have
established your connection, to make it easier for you to get here next time.
Under the Customize menu, select New Shortcut. A window will pop up called
Bookmark Editor, as shown in Figure 2C. It will already have your name,
Host, and User ID filled in. Under Type, choose File from the popup menu. If you
would like Fetch to remember your password so you won't have to type it in each
time, type in your password in the Password field. Now, under the same Customize
menu, choose Preferences, and under the General tab, make sure the connection
you just entered is selected as the default shortcut. Next time you open up
Fetch, your shortcut will be opened automatically and all you'll have to do is
click the OK button!
-
Figure 2C
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To Top
How to Transfer Files
Refer again to Figure 2B. This is where all
your files will be uploaded or downloaded, and/or you will create
subdirectories. To make your home page load automatically, name the HTML
document "default.htm" in lowercase and upload it to the directory of your
account. To upload a file or files, simply drag them from your hard drive onto
the Fetch window when you are in the appropriate directory or subdirectory. Be
sure to upload HTML documents and scripts in Text mode and images in BINARY
mode. Or to make life easier, click on the Automatic button as shown in
Figure 2B, and Fetch will decide the proper format. To transfer a file to
a subdirectory, double-click the appropriate subdirectory to open it before
transferring the desired file(s).
To insure that the Automatic selection works
properly, make sure the selections under the Upload tab in the Preferences
window looks the same as Figure 2D below.
Figure 2D
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To Top
As soon as a file is uploaded to the web server, it
is available for all to see. If, after uploading a file, you are still unable to
see the updated file via Netscape, you need to hit the Reload button in the
Netscape button bar. Remember that you must first be connected to the Internet
through your local Internet service provider in order to connect to the web
server.
A good site for additional FTP programs is : http://www.tucows.com/
How do I create email aliases, and how do I redirect them?
1. Go to http://www.yourdomain.com:8383 and login.
2. Click on host
administration and create your standard aliases.
3. To redirect mail go
to:: Change User Information for the email account you want forwarded
then go look for the the preference "forwarding:. Place the email address you
want your email redirected to in the text field. Return
To Top
How do I create email accounts (POP's), and how do I redirect them?
1. Go to http://www.yourdomain.com:8383 and login.
2. Click on host
administration and create your new accounts.
3.To redirect mail go
to:: Change User Information for the email account you want forwarded
then go look for the the preference "forwarding:. Place the email address you
want your email redirected to in the text field. Return
To Top
How do I create and maintain my Imail mailing list?
1. Go to http://www.yourdomain.com:8383 and login.
2. Click on List
Administration. Create a name and password for your list. This is also where you
you will set all the parameters for your list. For instance, who can post,
create a digest, create a moderated list and the messages to be sent to all
subscribers. We will provide a more detailed explanation in our manual. For now
go to http://www.ipswitch.com/ to view
their Imail Server 5.0 manual. Return To Top
Real Audio is a real time audio transmission/player system. A digital audio stream is transmitted from the server over the Internet to the destination and played immediately, rather than being stored to disk first and then played.
Each audio clip requires two files: a metafile with extension .ram, and the
digital audio clip itself, with extension .ra.
The .ram file holds one or
more lines of ASCII text, each of which references the .ra file to be played
when the .ram file is accessed by the browser.
Entries in .ram files have
the form:
pnm://machine.ocservers.net/your-user-name/name-of-clip.ra
Place your .ram and .ra files in the www subdirectory under your web directory. Real Audio is not turned on by default. Remember that .ram files must be uploaded in ASCII mode while .ra files must be uploaded in BINARY mode. Return To Top
How do I use my Real Audio with my NT account?
Please contact technical support to have access granted to the Real Server. You will then be able to upload your files and have them served from this server. The correct call to your Real Audio file should be as follows: Remember that .ram files must be uploaded in ASCII mode while .ra files must be uploaded in BINARY mode. Any one of the following URL calls will stream your real audio file.
The correct procedure for uploading your files is as follows:
How do I use my secure
server (SSL) with my new NT account?
Please
contact support by submitting a ticket with your domain name to http://helpdesk.ocsupport.com
in order to activate the shared server certificate for your domain. Once
a virtual server has been created under your site the appropriate call is:
ex. https://servername.ocservers.net/yourdomain/creditinfo.htm
How do I change my
password?
You will need to contact
support by phone or by email from the administrative contact of your
domain name with your full account information. We must verify your account
information in order to protect you. Return To Top
How do I check the web usage statistics on my website?
Go to http://www.yourdomain.com/stats. Return To Top
What is the correct path to PERL (and other preinstalled programs)?
c:\perl\bin\perl.exe Return To Top
How do I create my own "404 not found" error page?
Create a page with the look and feel of your website and post the message the want your viewers to see when they stumble upon a page that is not in your web site. Then please submit a support at http://helpdesk.ocsupport.com and tell us the page you want as your error page and we will take care of it for you. Return To Top
How do I use a database with my web site?
Microsoft Access database can be uploaded and used immediately. You will need to call support or submit a ticket at http://helpdesk.ocsupport.com to have a DSN setup and to have the permissions changed to have your database updated through the web.
SQL 6.5 is not usable
To use SQL 7.0
Opening a connection to a database is a fairly simple process. first, you creat a connection object, then you open the open the object using either a DSN or specified drivers and path. The latter is called a DSNless connection, as it requires no system DSN to be set in the server's ODBC applet in the Control Panel. Return To Top
With DSN and no User ID/Password
:
<%
set conn =
Server.CreateObject("ADODB.Connection")
conn.open "DSNname"
%>
With DSN and User ID/Password
:
<%
set conn =
Server.CreateObject("ADODB.Connection")
conn.open
"DSNname","username","password"
%>
With DSN
<%
set conn =
Server.CreateObject("ADODB.Connection")
conn.open"DSN=MyDSN;UID=user;PWD=password;DATABASE=databasename"
%>
SQL Server: DSNLess
<%
Set conn =
Server.CreateObject("ADODB.Connection")
DSNtemp="DRIVER={SQLServer};SERVER=ServerName;UID=USER;PWD=password;DATABASE=databasename"
conn.open
DSNtemp
%>
Publishing a web
After you have built your html documents and are ready to
upload them to our server:
Opening from the web:
Troubleshooting Common Problems with Frontpage
Getting error - "Root Web Busy"
FTP to your site
and remove the "service.lck" file in /vti_pvt. This usually happens when
an FP session is interrupted before completion. Return To Top
Server timing out when publishing large
sites.
This difficulty arises when the uploading link times out in
the process of copying the web to our server. The only suggestion
Microsoft has offered so far is to break the main web into a group of sub webs
on your PC, then upload these individually. If this problem persists for
you, please contact support. Return To Top
Getting Error - "Front Page Extensions not Installed"
We
often see this error being reported even when the extensions have been
installed. If you get this error, please contact support and we'll make
sure the extensions are installed and repair them if necessary.
NOTE:
The extensions are easily corrupted. Please use only FP Explorer to update
your web site on the server, not FTP. Return To Top
I published but my web's not there!
This will happen when
the "Destination Web Name" is filled in when publishing to our server.
This
box should be left blank. If you put any other name in this box it will
create a subdirectory off of your root web and copy all of your files into
it. Your site will exist under a subdirectory instead of at the top
level where it should be. Return To Top
My counter, bbs, guestbook, etc. isn't
working.
These problems are generally due to incorrect permissions
on either the directory, file (s) or cgi script(s) that are associated with
them. Please don't change the permissions of your files or directories
unless you have a specific reason for doing so and you know what effect it will
have on your site. Return To Top
My forms won't work through the Secure
Server.
The call to a cgi script using the Secure Server must not be
within a webbot. Use a normal cgi call in your html script for Secure
Server calls. Frontpage automatically inserts webbots for certain functions.
ALWAYS check you html code before publishing if you are not sure if one is
accidentally installed. Return To Top
FP starts the Web Publishing Wizard when I try to
publish.
Cancel the operation and contact support to have the FP
extensions installed/repaired. Return To Top
Why is my page renamed on the server when I publish?
The
"Default Document" of your web is automatically renamed by the server to what is
required by the configuration of the server. For example, if you've named
the main page "index.php", it may be renamed "default.html". Just check
the links to your main page to make sure they refer to it the same way. Return
To Top
NOTE: If you are using FrontPage, you should NEVER use regular FTP to
upload your files. This can damage the extensions. Stick with one or the other
all the time. Return To Top
Send a ticket to http://helpdesk.ocsupport.com with your request and we will get back to you shortly. If it is urgent feel free to use our toll free number.